We are unable to process Nintendo eShop refunds, as Nintendo does not give developers any tools to do so. We merely submit our games to the shop while Nintendo manages their sales and financial transactions. For this reason, and as the seller, only Nintendo can assist you with a refund depending on their own refund policies.
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Our FAQ covers general and technical questions about our games on mobile and tablet devices, PC and Nintendo Switch. It could be that the answers you’re looking are already available, so we advise you to look there first.Frequently Asked Questions