I purchased a bundle from the App Store but it is not letting me download all of the games and asks me to purchase them again.

All download and billing-related problems should be taken up directly with Apple as developers aren’t given access to troubleshoot that part of the platform. We merely submit our games to the store while Apple handles their sale and distribution.

However, there are some steps that we can go through before you contact Apple.

1. Restart your device
2. Open the App Store
3. Tap your profile picture in the top right corner
4. Select “Purchased”
5. Select “My Purchases”
6. Find the bundle in the list of apps that appear – you should be able to download it from there

If the problem continues, please use the following link to try to find a solution to this problem and ultimately contact Apple: https://support.apple.com/apps

Visit our FAQ

Our FAQ covers general and technical questions about our games on mobile and tablet devices, PC and Nintendo Switch. It could be that the answers you’re looking are already available, so we advise you to look there first.

Frequently Asked Questions

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