We can assure you that the game’s chance mechanics (spins, cards, etc) are statistically random and luck-based. Rigged games are unfair and no fun, and our goal as game developers is always to deliver the best gaming experience possible. We know that sometimes it can feel like the other players get all the breaks, but this really is pure chance – we’d have nothing to gain by purposefully tweaking the probabilities against you.
If you keep experiencing events that do not seem random or that always happen after very specific steps, then you may be encountering a bug! In that case, we would greatly appreciate it if you reached out to us with more details about the occurrence so that we may investigate it.