My previous purchases aren’t available

Apple App Store

If you are using an Apple device, please go to Mouse Traps’ Settings menu and tap the “Restore Purchase” button. This should unlock the purchases for you.

Google Play Store

If you are using an Android device, please do the following:

  1. Make sure that you are using the exact same Google account used to purchase the in-app content;
  2. Make a note of your exact purchases by checking your Google Play order history. It is essential to note whether you purchased individual items or bundles;
  3. Open Mouse Trap, navigate to your purchased content on the store and tap the “buy” button located right by it. This will force a connection to the Google Play Store and unlock the content without charging you again.

Please make sure only to attempt to unlock the exact content that you own. If you purchased a bundle, do not try to recover the items one by one, or Google will charge you.

Contact us via our support form if you require further assistance.

Visit our FAQ

Our FAQ covers general and technical questions about our games on mobile and tablet devices, PC and Nintendo Switch. It could be that the answers you’re looking are already available, so we advise you to look there first.

Frequently Asked Questions

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