My previously purchased content is locked!
If you are using an Apple device, please go to CLUE’s Settings menu and tap the “Restore Purchases” button. This should unlock the purchases for you.
If you are using an Android device, or if the above instructions did not work for your Apple device, please get in touch with us via our support request form or send us an email to help@marmalademail.com with the following information:
1. Invoice or receipt of the in-app content that you wish to unlock. These documents are generally sent to you via email by the seller and must include the order number. We cannot accept a bank statement as proof of payment as it does not include the information necessary
2. A screenshot of the second page of CLUE’s Settings menu taken from the device with the locked content. The characters on the bottom-left corner must be clearly legible as they represent your device
As soon as we receive this information we will manually unlock the content for you.
