Support

My previously purchased content is locked!

If you are using an Apple device, please go to The Game of Life 2’s Settings menu and tap the “Restore Purchases” button. This should unlock the purchases for you.

If you are using an Android device, please do the following:

  1. Make sure that you are using the exact same Google account used to purchase the in-app content;
  2. Make a note of your exact purchases by checking your Google Play order history. It is particularly important to note whether you purchased individual Worlds, bundles or the Season Pass;
  3. Open The Game of Life 2, navigate to your purchased content on the store and tap the “buy” button located right by it. This will force a connection to the Google Play Store and unlock the content without charging you again.

 

Please make sure to only attempt to unlock the exact content that you own. If you purchased the Season Pass or one of the World Bundles do not try to unlock the worlds, avatars, outfits and vehicles one by one or Google will charge you.

Get in touch with us via our support form should you require further assistance.

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Our FAQ covers general and technical questions about our games on mobile and tablet devices, PC and Nintendo Switch. It could be that the answers you’re looking are already available, so we advise you to look there first.

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