My previously purchased content is locked!
If you are using an Apple device, please go to MONOPOLY’s Settings menu and tap the “Restore Purchases” button. This should unlock the purchases for you.
If you are using an Android device, or if the above instructions did not work for your Apple device, please get in touch with us by sending a support request here with the following information:
- Invoice or receipt of the in-app content that you wish to unlock. These documents are generally sent to you via email by Google or Apple and must include the order number (we cannot accept a bank statement as proof of payment as it does not include the information necessary)
- A screenshot of Monopoly’s Settings menu taken from the device with the locked content. The characters on the bottom-left corner must be clearly legible as they represent your device.
As soon as we receive this information we will manually unlock the content for you.
(If you can no longer find the invoice or receipt, please visit the following links for information on how to find them on Google Play and the Apple App Store.)
