The game is crashing on my mobile device

Please try reinstalling the game and restarting your phone (don’t worry, you can reinstall the app from your purchased items in the App Store or Google Play, so you will not be charged again). Sometimes these two simple steps fix the biggest of issues.

If the crashing continues after following the above steps, please look at the game-specific sections of this FAQ to see if your particular issue is linked to a specific game.

If you still can’t find the answer, get in touch with us using our support form here and be as detailed as possible about the crash you are experiencing. The more information you can provide, the more helpful it will be to us in trying to understand what is going wrong.

The following information may be helpful to us:

– Country
– Device model
– Operating system version
– The steps you take which lead up to the crash
– Does the crash occur in a specific game mode?

Thank you in advance for your patience and understanding.

Visit our FAQ

Our FAQ covers general and technical questions about our games on mobile and tablet devices, PC and Nintendo Switch. It could be that the answers you’re looking are already available, so we advise you to look there first.

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