Support

Some game files may have been installed incorrectly from the Google Play Store. Please follow the troubleshooting steps below in their exact order, to try and fix the problem:
– Go to your application manager and select the game you are having trouble with;

– Press Storage
– Clear Data and Cache for Google Play Store
– On your Android phone or tablet, open your Settings app
– Tap “Apps and Notifications”
– Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App info”
– Open Google Play Services
– Tap “Storage”, and then “Clear Cache”
– Tap “Clear Storage”, and then “Clear all data”, followed by “OK”
– Uninstall the game
– Uninstall Google Play Store Updates
– Make sure that you’ have a reliable Wi-Fi connection
– On your Android phone or tablet, open “Settings”
– Tap “Apps & Notifications”
– Tap Google Play Store. If you don’t see it, tap “See All Apps” or “App info”
– At the top of the screen, tap “More” (the 3 dots), then select: “Uninstall Updates”
– When asked if you want to change the Play Store app back to the factory version, tap “OK”
– Clear Data and Cache for Google Play Services
– On your Android phone or tablet, open your Settings app
– Tap “Apps & Notifications”
– Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App Info”
– Open Google Play Services
– Tap “Storage”, then select “Clear cache”
– Tap “Clear Storage”, select “Clear All Data”, and then “OK”
– Open the Google Play Store app
– Restart your phone
– Install the game and try to open it again

Make sure to give the game permission to access your storage in order to finish downloading the installation files.

Should the issue persist, you can find other solutions and more troubleshooting steps here: https://support.google.com/googleplay/answer/7512202