Support

We’re here to help

Our games are available across all mobile and tablet devices, PC and Nintendo Switch. We have a comprehensive FAQ that should answer all of your technical questions, so we always advise you to look here first before submitting a support request.

All Games & All Platforms

General

Android

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • My previously purchased content is locked!

    If you are using an Android device, please do the following:
    1. Make sure that you are using the exact same Google account used to purchase the in-app content
    2. Make a note of your exact purchases by checking your Google Play order history. It is particularly important to note whether you purchased individual Commanders or Arenas, Packs or Bundles or the Super Collection
    3. Open BATTLESHIP, navigate to the Shop and tap the “buy” button located right by the content you previously purchased. This will force a connection to the Google Play Store and unlock the content without charging you again.
    Please make sure to only attempt to unlock the exact content that you own. If you purchased the Super Collection or one of the Bundles/Packs do not try to unlock the Commanders/Arenas one by one or Google will charge you.

  • I’ve already bought BATTLESHIP and some content on platform X. Do I have to buy them again on platform Y?

    You will have to purchase BATTLESHIP on the new platform, but we will process transfers of any in-app purchases made on the old platform to the new. Simply get in touch with us via our support form and include the following attachments in your submission:
    • Invoice or receipt of your BATTLESHIP purchases from both platforms. These documents are generally sent to you via email by the seller and must include the order number. We cannot accept a bank statement as proof of payment as it does not include the information necessary.
    • Invoice or receipt of the in-app purchase(s).

  • Do I have to purchase anything else in order to enjoy BATTLESHIP?

    No, purchasing the base game will give you access to the full game in terms of game-play functionality and features.
    You absolutely do not need to purchase anything else from the in-game shop in order to play. The Commanders that you can purchase, while having new abilities, do not provide any sort of advantage over other players, simply adding “flavour” and a fun alternative.

  • Does BATTLESHIP feature cross-platform play?

    Android, iOS and Nintendo users can play with each other. PC (Steam) users can only play against other PC (Steam) users.

  • What is the Season Pass? / What are the Worlds?

    THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

  • Why are there in-app purchases in the game?

    The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
    We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
    Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
    Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

  • Can you choose the number of players in Play Online?

    No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

  • In Local Play and Play Online, do you always have to choose the maximum number of players?

    No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

  • What is the maximum number of players?

    The maximum number of players is 4.

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • The game is crashing on start-up

    Some game files may have been installed incorrectly from the Google Play Store. Please follow the troubleshooting steps below in their exact order, to try and fix the problem:
    – Go to your application manager and select the game you are having trouble with;

    – Press Storage
    – Clear Data and Cache for Google Play Store
    – On your Android phone or tablet, open your Settings app
    – Tap “Apps and Notifications”
    – Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App info”
    – Open Google Play Services
    – Tap “Storage”, and then “Clear Cache”
    – Tap “Clear Storage”, and then “Clear all data”, followed by “OK”
    – Uninstall the game
    – Uninstall Google Play Store Updates
    – Make sure that you’ have a reliable Wi-Fi connection
    – On your Android phone or tablet, open “Settings”
    – Tap “Apps & Notifications”
    – Tap Google Play Store. If you don’t see it, tap “See All Apps” or “App info”
    – At the top of the screen, tap “More” (the 3 dots), then select: “Uninstall Updates”
    – When asked if you want to change the Play Store app back to the factory version, tap “OK”
    – Clear Data and Cache for Google Play Services
    – On your Android phone or tablet, open your Settings app
    – Tap “Apps & Notifications”
    – Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App Info”
    – Open Google Play Services
    – Tap “Storage”, then select “Clear cache”
    – Tap “Clear Storage”, select “Clear All Data”, and then “OK”
    – Open the Google Play Store app
    – Restart your phone
    – Install the game and try to open it again

    Make sure to give the game permission to access your storage in order to finish downloading the installation files.

    Should the issue persist, you can find other solutions and more troubleshooting steps here: https://support.google.com/googleplay/answer/7512202

  • Why is the game not showing up in my Family Library?

    All of our games are eligible for the Family Library, but in order for them to appear in the family group they must be purchased from the family group and using the family payment method.
    For more information you should contact a Google representative since they created the Family Library and its features. You can also find some more details regarding the Family Library in the following Google Play Help URL: https://support.google.com/googleplay/answer/7007852

  • I was overcharged for the game on Google Play

    All billing-related problems should be taken up directly with Google as they stem from a problem with their platform.
    We merely put our games on the store. Google manages their sales and financial transactions. For this reason, we highly recommend that you get in touch with Google, requesting an explanation as to why exactly you were overcharged for the game.
    You can also submit a refund request to Google form here
    If you require further assistance, feel free to use our contact form!

  • Can I get a refund? I bought the game from Google Play

    Has it been less than 48 hours since your purchase? If so you can request a refund directly through Google Play by following the instructions in the link below:
    https://support.google.com/googleplay/answer/2479637
    If it has been over 48 hours, you can send us a refund request via our contact form. Your request will be reviewed and a decision will be made as per our own internal policies. Please include the following details:

    – Order number (GPA) of your purchase. This can be found in the confirmation email sent to you by Google upon making the purchase. If you can no longer find the email, please follow the instructions in this Google Store Help article – https://support.google.com/store/answer/6160235
    – Reason for the refund. Please be as detailed as possible!

  • Where can I find my Google Play Store receipt? What is the order number (GPA)?

    When you make a purchase on the Google Play Store, Google sends you a confirmation email that can be used as a receipt. The order number (GPA) can be found in this receipt.

    If you can no longer find the email, please follow the instructions in the following Google Store Help article:

    Your Google Store charges and receipts

  • Why is the game not showing up in my Family Library?

    All of our games are eligible for the Family Library, but in order for them to appear in the family group they must be purchased from the family group and using the family payment method.
    For more information you should contact a Google representative since they created the Family Library and its features. You can also find some more details regarding the Family Library in the following Google Play Help URL: https://support.google.com/googleplay/answer/7007852

  • Can I transfer the app from Android to iOS or vice-versa?

    Unfortunately not. If you have purchased the app on one platform, you must purchase it again if you want to play it on the other platform. This isn’t something we can control, as each platform is its own distribution service and won’t accept transfer from others.

  • What type of data are you gathering from me?

    We understand concerns about the privacy notifications we introduced to be compliant with new European General Data Protection Regulation laws. Rest assured that we only request access for benign reasons.

    – It is common to use third party services to enable features like multiplayer
    – Because it’s a third party, we need to share your user ID with them in order for multiplayer gameplay to be enabled
    – These services will only work if we request access to your data

    The only data we actually track helps us understand how our players are using the game, so that we can make improvements to their experience. You can opt out of everything by refusing consent.

  • The game is crashing on my mobile device

    Please try reinstalling the game and restarting your phone (don’t worry, you can reinstall the app from your purchased items in the App Store or Google Play, so you will not be charged again). Sometimes these two simple steps fix the biggest of issues.

    If the crashing continues after following the above steps, please look at the game-specific sections of this FAQ to see if your particular issue is linked to a specific game.

    If you still can’t find the answer, get in touch with us using our support form here and be as detailed as possible about the crash you are experiencing. The more information you can provide, the more helpful it will be to us in trying to understand what is going wrong.

    The following information may be helpful to us:

    – Your country
    – The steps you take which lead up to the crash
    – Does the crash occur in a specific game mode?

    Thank you in advance for your patience and understanding.

  • I purchased the game from Google Play but it is not letting me download it and asks me to purchase it again

    All download and billing-related problems should be raised directly with Google Play as this has nothing to do with the game itself. Google handles our game’s sale and distribution.
    However, some of our players have reported success by clearing Google Play’s cache and data files. Please follow the instructions below.
    – On your Android phone or tablet, open your Settings app
    – Tap “Apps and Notifications”
    – Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App info”
    – Open Google Play Services
    – Tap “Storage”, and then “Clear Cache”
    – Tap “Clear Storage”, and then “Clear all data”, followed by “OK”
    – Restarting the device
    – Returning to the game’s store page
    At this point it should allow you to properly download the game.

    Should the issue persist despite following the above instructions, please use these Google Play Help links to try to find a solution to your problem:
    https://support.google.com/googleplay/answer/7513003
    https://support.google.com/googleplay/answer/7512202

iOS

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • My previously purchased content is locked!

    If you are using an Apple device, please go to BATTLESHIP’s Settings menu and tap the “Restore Purchases” button. This should unlock the purchases for you.

  • I’ve already bought BATTLESHIP and some content on platform X. Do I have to buy them again on platform Y?

    You will have to purchase BATTLESHIP on the new platform, but we will process transfers of any in-app purchases made on the old platform to the new. Simply get in touch with us via our support form and include the following attachments in your submission:
    • Invoice or receipt of your BATTLESHIP purchases from both platforms. These documents are generally sent to you via email by the seller and must include the order number. We cannot accept a bank statement as proof of payment as it does not include the information necessary.
    • Invoice or receipt of the in-app purchase(s).

  • Do I have to purchase anything else in order to enjoy BATTLESHIP?

    No, purchasing the base game will give you access to the full game in terms of game-play functionality and features.
    You absolutely do not need to purchase anything else from the in-game shop in order to play. The Commanders that you can purchase, while having new abilities, do not provide any sort of advantage over other players, simply adding “flavour” and a fun alternative.

  • Does BATTLESHIP feature cross-platform play?

    Android, iOS and Nintendo users can play with each other. PC (Steam) users can only play against other PC (Steam) users.

  • Can in-app purchases be shared via Family library or Family sharing?

    No. This is due to restrictions put in place by  Apple – core apps can be shared but in-app purchases cannot.

    For more information on Family Library / Family Sharing and their features, please visit the links below.
    Apple App Store and Family Sharing – https://support.apple.com/HT201088

  • What is the Season Pass? / What are the Worlds?

    THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

  • Why are there in-app purchases in the game?

    The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
    We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
    Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
    Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

  • Can you choose the number of players in Play Online?

    No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

  • In Local Play and Play Online, do you always have to choose the maximum number of players?

    No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

  • What is the maximum number of players?

    The maximum number of players is 4.

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • The game has no sound!

    The most obvious reason why your device has stopped outputting sound is that your has been turned down. To adjust the volume on your device, open the game and use the volume up/down buttons on the device’s left-hand side.
    If your device is not on mute and you still have no sound please check the Ring/Silent switch located above the volume buttons. Apps will not output sound if your device is in silent mode. You can tell your mute switch is activated if it shows an orange line.
    If the problem continues despite having the volume up and the Ring/Silent switch off, please try restarting your device.
    For further information, please use the following Apple Support link: https://support.apple.com/HT203794

  • The game is not showing up through Family Sharing.

    All of our games are eligible for Family Sharing.

    If you are having trouble with this feature, please contact an Apple representative since they created the Family Sharing and its features and are much better equipped to help you.

    You can find some more details regarding Family Sharing in the following Apple Support link: https://support.apple.com/HT201088

  • I was overcharged for the game on the Apple App Store.

    We highly recommend that you get in touch with Apple’s support as they do not give app developers access to any tools to support customers experiencing issues with the App Store. We merely submit our games to the store while Apple handles their sale and distribution.
    Because of that, we are unable to access billing details and process refunds.

    Follow the steps described in the link below to request a refund directly from Apple:

    https://support.apple.com/HT204084

  • I purchased a bundle from the App Store but it is not letting me download all of the games and asks me to purchase them again.

    All download and billing-related problems should be taken up directly with Apple as developers aren’t given access to troubleshoot that part of the platform. We merely submit our games to the store while Apple handles their sale and distribution.

    However, there are some steps that we can go through before you contact Apple.

    1. Restart your device
    2. Open the App Store
    3. Tap your profile picture in the top right corner
    4. Select “Purchased”
    5. Select “My Purchases”
    6. Find the bundle in the list of apps that appear – you should be able to download it from there

    If the problem continues, please use the following link to try to find a solution to this problem and ultimately contact Apple: https://support.apple.com/apps

  • I purchased the game from the App Store but it is not letting me download it and asks me to purchase it again.

    All download and billing-related problems should be taken up directly with Apple as developers aren’t given access to troubleshoot that part of the platform. We merely submit our games to the store while Apple handles their sale and distribution.

    However, there are some steps that we can go through before you contact Apple.

    1. Restart your device
    2. Open the App Store
    3. Tap your profile picture in the top right corner
    4. Tap “Purchased”
    5. Tap “My Purchases
    6. Find the game in the list of apps that appear – you should be able to download it from there

    If the problem continues, please use the following link to try to find a solution to this problem and ultimately contact Apple: https://support.apple.com/apps

  • Can I get a refund? I bought the game from the App Store

    We are unable to process App Store refunds, as Apple does not give developers any tools to do so. We merely submit our games to the store while Apple manages their sales and financial transactions. For this reason, and as the seller, only Apple can assist you with a refund pending their own refund policies.
    For more information on how to obtain a refund from Apple, please go to the following Apple Support URL: https://support.apple.com/HT204084

  • Where can I find my Apple App Store receipt?

    Please follow the steps described in the following Apple Support article in order to find your receipt:

    See your purchase history for the App Store or iTunes Store

  • Can I transfer the app from Android to iOS or vice-versa?

    Unfortunately not. If you have purchased the app on one platform, you must purchase it again if you want to play it on the other platform. This isn’t something we can control, as each platform is its own distribution service and won’t accept transfer from others.

  • What type of data are you gathering from me?

    We understand concerns about the privacy notifications we introduced to be compliant with new European General Data Protection Regulation laws. Rest assured that we only request access for benign reasons.

    – It is common to use third party services to enable features like multiplayer
    – Because it’s a third party, we need to share your user ID with them in order for multiplayer gameplay to be enabled
    – These services will only work if we request access to your data

    The only data we actually track helps us understand how our players are using the game, so that we can make improvements to their experience. You can opt out of everything by refusing consent.

  • The game is crashing on my mobile device

    Please try reinstalling the game and restarting your phone (don’t worry, you can reinstall the app from your purchased items in the App Store or Google Play, so you will not be charged again). Sometimes these two simple steps fix the biggest of issues.

    If the crashing continues after following the above steps, please look at the game-specific sections of this FAQ to see if your particular issue is linked to a specific game.

    If you still can’t find the answer, get in touch with us using our support form here and be as detailed as possible about the crash you are experiencing. The more information you can provide, the more helpful it will be to us in trying to understand what is going wrong.

    The following information may be helpful to us:

    – Your country
    – The steps you take which lead up to the crash
    – Does the crash occur in a specific game mode?

    Thank you in advance for your patience and understanding.

Nintendo Switch

Steam

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • I’ve already bought BATTLESHIP and some content on platform X. Do I have to buy them again on platform Y?

    You will have to purchase BATTLESHIP on the new platform, but we will process transfers of any in-app purchases made on the old platform to the new. Simply get in touch with us via our support form and include the following attachments in your submission:
    • Invoice or receipt of your BATTLESHIP purchases from both platforms. These documents are generally sent to you via email by the seller and must include the order number. We cannot accept a bank statement as proof of payment as it does not include the information necessary.
    • Invoice or receipt of the in-app purchase(s).

  • Does BATTLESHIP feature cross-platform play?

    Android, iOS and Nintendo users can play with each other. PC (Steam) users can only play against other PC (Steam) users.

  • What is the Season Pass? / What are the Worlds?

    THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

  • Why are there in-app purchases in the game?

    The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
    We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
    Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
    Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

  • Can you choose the number of players in Play Online?

    No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

  • In Local Play and Play Online, do you always have to choose the maximum number of players?

    No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

  • What is the maximum number of players?

    The maximum number of players is 4.

  • Why am I getting an “Invalid Code” warning when trying to Play with Friends?

    Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

  • Can I change my profile picture?

    Yes. Your profile picture shown on CLUEDO is taken directly from your Steam. Please go to your Steam profile in order to change it.

  • Can I get a refund? I bought the game from Steam.

    We are unable to process Steam refunds, as Valve does not give developers any tools to do so. We merely submit our games to the store while Valve manages their sales and financial transactions. For this reason, and as the seller, only Valve can assist you with a refund depending on their own refund policies.

    For more information on how to obtain a refund from a Steam purchase, please refer to the following Steam Support links:

    https://store.steampowered.com/steam_refunds/
    https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

Still having trouble?

If you can’t find what you’re looking for, don’t worry, our friendly team is always happy to help! Submit a support form and we’ll get back to you as soon as we can.

Send a support request

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