Support

Yes, all of our games support this feature. For more information on how to set this up, please visit the links below.

Apple App Store and Family Sharing – https://support.apple.com/HT201088
Google Play Store and Family Library – https://support.google.com/googleplay/answer/7007852

If no update is appearing on the store, first ensure that you have set your apps to update automatically. If this is already the case, try manually refreshing the store for updates. If still no update is available, please try again later – sometimes it can take up to 24 hours for updates to reach all app stores around the world.
For further information and troubleshooting steps please check the links below:
Apple App Store – https://support.apple.com/HT202180
Google Play – https://support.google.com/googleplay/answer/113412

The game needs this in order to finish the download, which would not be possible unless the extra installation files could be saved to your device. We don’t view, use or store your phone’s data anywhere.

If you are using an Android device, please do the following:
1. Make sure that you are using the exact same Google account used to purchase the in-app content
2. Make a note of your exact purchases by checking your Google Play order history. It is particularly important to note whether you purchased individual Commanders or Arenas, Packs or Bundles or the Super Collection
3. Open BATTLESHIP, navigate to the Shop and tap the “buy” button located right by the content you previously purchased. This will force a connection to the Google Play Store and unlock the content without charging you again.
Please make sure to only attempt to unlock the exact content that you own. If you purchased the Super Collection or one of the Bundles/Packs do not try to unlock the Commanders/Arenas one by one or Google will charge you.

THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

The maximum number of players is 4.

Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

Some game files may have been installed incorrectly from the Google Play Store. Please follow the troubleshooting steps below in their exact order, to try and fix the problem:
– Go to your application manager and select the game you are having trouble with;

– Press Storage
– Clear Data and Cache for Google Play Store
– On your Android phone or tablet, open your Settings app
– Tap “Apps and Notifications”
– Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App info”
– Open Google Play Services
– Tap “Storage”, and then “Clear Cache”
– Tap “Clear Storage”, and then “Clear all data”, followed by “OK”
– Uninstall the game
– Uninstall Google Play Store Updates
– Make sure that you’ have a reliable Wi-Fi connection
– On your Android phone or tablet, open “Settings”
– Tap “Apps & Notifications”
– Tap Google Play Store. If you don’t see it, tap “See All Apps” or “App info”
– At the top of the screen, tap “More” (the 3 dots), then select: “Uninstall Updates”
– When asked if you want to change the Play Store app back to the factory version, tap “OK”
– Clear Data and Cache for Google Play Services
– On your Android phone or tablet, open your Settings app
– Tap “Apps & Notifications”
– Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App Info”
– Open Google Play Services
– Tap “Storage”, then select “Clear cache”
– Tap “Clear Storage”, select “Clear All Data”, and then “OK”
– Open the Google Play Store app
– Restart your phone
– Install the game and try to open it again

Make sure to give the game permission to access your storage in order to finish downloading the installation files.

Should the issue persist, you can find other solutions and more troubleshooting steps here: https://support.google.com/googleplay/answer/7512202

All of our games are eligible for the Family Library, but in order for them to appear in the family group they must be purchased from the family group and using the family payment method.
For more information you should contact a Google representative since they created the Family Library and its features. You can also find some more details regarding the Family Library in the following Google Play Help URL: https://support.google.com/googleplay/answer/7007852

All billing-related problems should be taken up directly with Google as they stem from a problem with their platform.
We merely put our games on the store. Google manages their sales and financial transactions. For this reason, we highly recommend that you get in touch with Google, requesting an explanation as to why exactly you were overcharged for the game.
You can also submit a refund request to Google form here
If you require further assistance, feel free to use our contact form!

Has it been less than 48 hours since your purchase? If so you can request a refund directly through Google Play by following the instructions in the link below:
https://support.google.com/googleplay/answer/2479637
If it has been over 48 hours, you can send us a refund request via our contact form. Your request will be reviewed and a decision will be made as per our own internal policies. Please include the following details:

– Order number (GPA) of your purchase. This can be found in the confirmation email sent to you by Google upon making the purchase. If you can no longer find the email, please follow the instructions in this Google Store Help article – https://support.google.com/store/answer/6160235
– Reason for the refund. Please be as detailed as possible!

Not a full list, to prevent spoilers, but you can find a few examples in the Shop.

Taboo is playable in:

• English-UK
• English-US
• German
• French
• Italian
• Spanish
• Turkish

In Online Video Mode, each player chooses their own deck at the start of the game and that deck will be drawn from when that player is the Clue Giver. If a player chooses the Celebrities deck, when they are the Clue Giver all of their cards that turn will be from the Celebrities deck. Everyone else will see those cards, but no-one else will be able to draw cards from the Celebrities deck unless they have also chosen it at the start.

In Local Party Mode, the host selects the deck that all players will use.

Only if you want to play Taboo versus friends or family who are not in the same room as you, via the Online Video Mode.
Local Party Mode does not require a Bubble registration.

No. The base game includes 500 cards so you absolutely do not need to purchase any more decks from the in-game store in order to enjoy Taboo!

6 players in Online Video Mode.
Unlimited players in Local Party Mode. You can choose the number of turns per game, however, and the maximum is 20, so if you want everyone to have a turn as Clue Giver the maximum player count would be 10 players per team.

Yes! All of our games feature cross-platform play, Taboo included.

When you make a purchase on the Google Play Store, Google sends you a confirmation email that can be used as a receipt. The order number (GPA) can be found in this receipt.

If you can no longer find the email, please follow the instructions in the following Google Store Help article:

Your Google Store charges and receipts

All of our games are eligible for the Family Library, but in order for them to appear in the family group they must be purchased from the family group and using the family payment method.
For more information you should contact a Google representative since they created the Family Library and its features. You can also find some more details regarding the Family Library in the following Google Play Help URL: https://support.google.com/googleplay/answer/7007852

Unfortunately not. If you have purchased the app on one platform, you must purchase it again if you want to play it on the other platform. This isn’t something we can control, as each platform is its own distribution service and won’t accept transfer from others.

No. This is due to restrictions put in place by Google  – core apps can be shared but in-app purchases cannot.

For more information on Family Library and its features, please visit the link below.
https://support.google.com/googleplay/answer/7007852

Please try reinstalling the game and restarting your phone (don’t worry, you can reinstall the app from your purchased items in the App Store or Google Play, so you will not be charged again). Sometimes these two simple steps fix the biggest of issues.

If the crashing continues after following the above steps, please look at the game-specific sections of this FAQ to see if your particular issue is linked to a specific game.

If you still can’t find the answer, get in touch with us using our support form here and be as detailed as possible about the crash you are experiencing. The more information you can provide, the more helpful it will be to us in trying to understand what is going wrong.

The following information may be helpful to us:

– Your country
– The steps you take which lead up to the crash
– Does the crash occur in a specific game mode?

Thank you in advance for your patience and understanding.

All download and billing-related problems should be raised directly with Google Play as this has nothing to do with the game itself. Google handles our game’s sale and distribution.
However, some of our players have reported success by clearing Google Play’s cache and data files. Please follow the instructions below.
– On your Android phone or tablet, open your Settings app
– Tap “Apps and Notifications”
– Tap “Download Manager”. If you don’t see it, tap “See All Apps” or “App info”
– Open Google Play Services
– Tap “Storage”, and then “Clear Cache”
– Tap “Clear Storage”, and then “Clear all data”, followed by “OK”
– Restarting the device
– Returning to the game’s store page
At this point it should allow you to properly download the game.

Should the issue persist despite following the above instructions, please use these Google Play Help links to try to find a solution to your problem:
https://support.google.com/googleplay/answer/7513003
https://support.google.com/googleplay/answer/7512202

If you are using an Apple device, please go to BATTLESHIP’s Settings menu and tap the “Restore Purchases” button. This should unlock the purchases for you.

THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

The maximum number of players is 4.

Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

The most obvious reason why your device has stopped outputting sound is that your has been turned down. To adjust the volume on your device, open the game and use the volume up/down buttons on the device’s left-hand side.
If your device is not on mute and you still have no sound please check the Ring/Silent switch located above the volume buttons. Apps will not output sound if your device is in silent mode. You can tell your mute switch is activated if it shows an orange line.
If the problem continues despite having the volume up and the Ring/Silent switch off, please try restarting your device.
For further information, please use the following Apple Support link: https://support.apple.com/HT203794

All of our games are eligible for Family Sharing.

If you are having trouble with this feature, please contact an Apple representative since they created the Family Sharing and its features and are much better equipped to help you.

You can find some more details regarding Family Sharing in the following Apple Support link: https://support.apple.com/HT201088

We highly recommend that you get in touch with Apple’s support as they do not give app developers access to any tools to support customers experiencing issues with the App Store. We merely submit our games to the store while Apple handles their sale and distribution.
Because of that, we are unable to access billing details and process refunds.

Follow the steps described in the link below to request a refund directly from Apple:

https://support.apple.com/HT204084

All download and billing-related problems should be taken up directly with Apple as developers aren’t given access to troubleshoot that part of the platform. We merely submit our games to the store while Apple handles their sale and distribution.

However, there are some steps that we can go through before you contact Apple.

1. Restart your device
2. Open the App Store
3. Tap your profile picture in the top right corner
4. Select “Purchased”
5. Select “My Purchases”
6. Find the bundle in the list of apps that appear – you should be able to download it from there

If the problem continues, please use the following link to try to find a solution to this problem and ultimately contact Apple: https://support.apple.com/apps

All download and billing-related problems should be taken up directly with Apple as developers aren’t given access to troubleshoot that part of the platform. We merely submit our games to the store while Apple handles their sale and distribution.

However, there are some steps that we can go through before you contact Apple.

1. Restart your device
2. Open the App Store
3. Tap your profile picture in the top right corner
4. Tap “Purchased”
5. Tap “My Purchases
6. Find the game in the list of apps that appear – you should be able to download it from there

If the problem continues, please use the following link to try to find a solution to this problem and ultimately contact Apple: https://support.apple.com/apps

We are unable to process App Store refunds, as Apple does not give developers any tools to do so. We merely submit our games to the store while Apple manages their sales and financial transactions. For this reason, and as the seller, only Apple can assist you with a refund pending their own refund policies.
For more information on how to obtain a refund from Apple, please go to the following Apple Support URL: https://support.apple.com/HT204084

Not a full list, to prevent spoilers, but you can find a few examples in the Shop.

Taboo is playable in:

• English-UK
• English-US
• German
• French
• Italian
• Spanish
• Turkish

In Online Video Mode, each player chooses their own deck at the start of the game and that deck will be drawn from when that player is the Clue Giver. If a player chooses the Celebrities deck, when they are the Clue Giver all of their cards that turn will be from the Celebrities deck. Everyone else will see those cards, but no-one else will be able to draw cards from the Celebrities deck unless they have also chosen it at the start.

In Local Party Mode, the host selects the deck that all players will use.

Only if you want to play Taboo versus friends or family who are not in the same room as you, via the Online Video Mode.
Local Party Mode does not require a Bubble registration.

No. The base game includes 500 cards so you absolutely do not need to purchase any more decks from the in-game store in order to enjoy Taboo!

6 players in Online Video Mode.
Unlimited players in Local Party Mode. You can choose the number of turns per game, however, and the maximum is 20, so if you want everyone to have a turn as Clue Giver the maximum player count would be 10 players per team.

Yes! All of our games feature cross-platform play, Taboo included.

Yes! Apple has recently made in-app purchases shareable.

For more information on Apple’s Family Sharing and its features, please visit the link below.
https://www.apple.com/family-sharing/

Please follow the steps described in the following Apple Support article in order to find your receipt:

See your purchase history for the App Store or iTunes Store

Unfortunately not. If you have purchased the app on one platform, you must purchase it again if you want to play it on the other platform. This isn’t something we can control, as each platform is its own distribution service and won’t accept transfer from others.

Please try reinstalling the game and restarting your phone (don’t worry, you can reinstall the app from your purchased items in the App Store or Google Play, so you will not be charged again). Sometimes these two simple steps fix the biggest of issues.

If the crashing continues after following the above steps, please look at the game-specific sections of this FAQ to see if your particular issue is linked to a specific game.

If you still can’t find the answer, get in touch with us using our support form here and be as detailed as possible about the crash you are experiencing. The more information you can provide, the more helpful it will be to us in trying to understand what is going wrong.

The following information may be helpful to us:

– Your country
– The steps you take which lead up to the crash
– Does the crash occur in a specific game mode?

Thank you in advance for your patience and understanding.

Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

We highly recommend that you read through the following Nintendo Support Page and follow the instructions in order to solve the problem:

Nintendo UK
https://www.nintendo.co.uk/Support/Nintendo-Switch/Troubleshooting/General-Problems-with-Downloaded-Software-1348064.html

Nintendo America
https://en-americas-support.nintendo.com/app/answers/detail/a_id/27045/~/general-problems-with-downloaded-software-%28freezing%2C-not-responding%2C-etc.%29

We are unable to process Nintendo eShop refunds, as Nintendo does not give developers any tools to do so. We merely submit our games to the shop while Nintendo manages their sales and financial transactions. For this reason, and as the seller, only Nintendo can assist you with a refund depending on their own refund policies.

THE GAME OF LIFE features in-app content in the form of “Worlds”, which grant access to visually different boards, vehicles and avatars. This is much like how you can buy the classic physical tabletop THE GAME OF LIFE board-game or the THE GAME OF LIFE Simpsons edition.

The in-app purchases are simply cosmetic – the game can still be fully enjoyed without making any additional purchases.
We understand that some players do not like the concept of further purchases in a paid game. However, the majority of our players appreciate the opportunity to change-up their experience with different aesthetics.
Each “World” is created by a team of talented artists who delight in dreaming up beautiful new settings for our players.
Our goal is to offer more choice to our players while still making it a choice. If we were to price THE GAME OF LIFE based on the total number of extra development hours that were put into the themes, it would go well above its current sale price, and that wouldn’t be fair to the players who simply want the classic experience.

No, but on the Player Selection screen you can say that you are “ready” to begin the match after one or two players have been matched with you, which increases your chances of starting the game with that number of players.

No, you can choose to begin the game as soon as you have 2 players, which can be you and a friend or family member, or yourself and an AI.

The maximum number of players is 4.

Please make sure that all players have the latest version of the game installed before trying to play together. You can check which version you are running on the game’s Settings menu.

Yes. Your profile picture shown on CLUEDO is taken directly from your Steam. Please go to your Steam profile in order to change it.